We offer flat rate shipping within Canada and USA to keep things simple and stress-free. Orders are typically processed and shipped within 1–4 business days (Monday–Friday) via Canada Post or UPS. Once shipped, delivery usually takes 2–9 business days, depending on your location.

Instead of variable rates, we’ve chosen a flat rate model so you know exactly what to expect at checkout. No surprises, just reliable service!

Within Canada (via Canada Post or UPS Standard):

• Quebec & Ontario: 1–3 business days
• Eastern Provinces (NB, NS, PEI, NL): 2–5 business days
• Western Provinces (MB, SK, AB, BC): 4–7 business days

To the USA (via UPS Standard):

• Northeastern States (NY, MA, NJ, etc.): 3–5 business days
• Central & Southern States: 5–7 business days
• West Coast (CA, WA, OR, etc.): 6–9 business days

Tracking details will be supplied once the orders have been shipped, tracking details are available for all products. Please allow at least 48 hours after we supply the tracking details for them to register on the system.

Please note, tracking information can take some time to update itself in the carrier's system during the shipping process.

Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next few days. In this case you would need to contact your local Postal Office to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.

We're all about flexibility, so if you need to make a change or cancel your order, please reach out to us as soon as possible! Once your order has been processed, we won't be able to make any changes or cancellations.

We answer all customer inquiries within 48 hours or less.

Bask Hour does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact your local Post Office to locate the item or your local police to report the packaging's theft.

Shipping fees are non-refundable. For items returned to Bask Hour due to undeliverable addresses or issues at Customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

International Shipping: Bask Hour is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge that you will pay any Customs and VAT fees that may occur. Bask Hour does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or undelivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or undelivered. Please contact your local postal service.

If you have any questions, send us an e-mail, the team will gladly help!

baskhour@gmail.com :)