Orders & Shipping
What payment methods do you accept?
We're all about making your shopping experience as easy as possible, so we accept all major credit cards and PayPal.
When will my order ship?
We're so excited for you to receive your order! Once your payment is verified, please give us up to 1-3 business days to process and ship your order. During peak times (like the holidays), please allow up to 5 business days for us to dispatch your goodies.
How long will it take to receive my order?
Patience is a virtue, my friend! On average, it takes 5-8 business days for delivery within the USA, and 3-7 business days for delivery within Canada. Don't worry, your handmade natural soaps and candles will be worth the wait!
I need to change or cancel something on my order. How can I do that?
We're all about flexibility, so if you need to make a change or cancel your order, please reach out to us as soon as possible! Once your order has been processed, we won't be able to make any changes or cancellations.
My order status says "Unfulfilled". What does that mean?
No need to panic! "Unfulfilled" just means that we've received your order and we're working on getting it ready to ship. Once your order is processed and on its way to you, you'll receive a tracking number and your order status will change to "Fulfilled."
How do I return an item?
Oh no! We're so sorry to hear that something wasn't quite right. To start the return process, please reach out to us at firstname.lastname@example.org with your order number and the reason for your return.
We have a 10-day return policy, so please make sure to reach out to us within that time frame. Just keep in mind that shipping charges are non-refundable, and your item will need to be in its original condition (unworn or unused and in the original packaging).
Can I place a wholesale order?
We would love working with other businesses, especially our local friends! Please reach out to us at email@example.com to discuss wholesale pricing and options.
Are your products safe for sensitive skin?
We use only natural, high-quality ingredients in our products, but everyone's skin is different! If you have sensitive skin, we recommend doing a patch test before using any new products.
Are all your products really 100% natural?
Absolutely! We believe in using only the best natural ingredients in our candles and soap bars. Rest assured, our products are 100% natural and handmade with love.
Our candles are crafted from a blend of natural waxes like soy wax, coconut wax, and beeswax. To give them that extra oomph, we add essential oils, natural fragrances, and FSC certified wooden wicks to ensure a clean and eco-friendly burn.
Similarly, our soap bars are made from high-quality natural ingredients like plant-based oils, nourishing butters, botanicals, and essential oils. We don't use any harsh chemicals or synthetic fragrances, so you can rest easy knowing that what you're putting on your skin is pure and gentle.
What makes Bask Hour Eco-friendly?
We're glad you asked! At Bask Hour, we're committed to making our products as eco-friendly as possible. Here are just a few ways we do that:
- We use only natural, sustainably sourced ingredients, such as all-natural soy wax blends, FSC certified wood wicks, and essential oils to make our candles and soap bars.
- We package our products in 100% recyclable cans and encourage repurposing.
- We use biodegradable packing peanuts that decompose in water in minutes, recycable boxes and tape for shipping.
- We source our ingredients as locally as possible, to reduce our carbon footprint.
- We're always looking for ways to reduce waste and improve our sustainability practices.
If you have any questions or feedback, contact us :)
How can I ensure I am safely burning and caring for my candle?
Great question! We recommend burning your candle on a fireproof surface and trimming the wick to 1/4" before each use. And of course, never leave your candle unattended (because we love you and want you to stay safe). We also encourage you to give a little peek to our Safety Guide 101 to get the most of your products :)
Why isn't my wood wick staying lit?
Oh no! First, make sure you're burning your candle on a level surface and trimming the wick to 1/4". If that doesn't work, try relighting the wick with a lighter or match, and hold the flame to the wick for a few extra seconds to get it going. If all else fails, give our customer service team a holler and we'll get you sorted. We also encourage you to read our Safety Guide 101 so you can get the most out of your products!
Why is my candle sweating?
Candle sweating is a natural occurrence with candles made from natural wax and fragrance oils. The process is known as "sweating" or "candle sweating," and it happens when the candle is exposed to temperature changes or high humidity. The natural wax in the candle can sometimes release excess moisture when it interacts with the fragrance oil.
Rest assured, this sweating doesn't affect the quality or performance of the candle. It's simply a sign that your candle is made with natural ingredients. To minimize sweating, store your candles in a cool, dry place away from direct sunlight or temperature fluctuations. Once the candle is lit, any moisture will dissipate as the wax melts.
If you have any concerns or further questions, please don't hesitate to reach out to us!